We are committed to protecting and respecting your privacy.
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed. By visiting the site, you are accepting and consenting to the practices described in this policy.
For the purpose of the Data Protection Act 1998 (the Act), the Data Protection Act 2018, once in force, and the General Data Protection Regulation (GDPR).
Each time you visit our site or use our apps we may automatically collect the following information:
technical information, including the internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.
We only process your data when we have a lawful reason for doing so. The lawful reason we use to process your personal data may differ for each processing activity.
The personal information that we collect so that we can provide you with the services, products or information you have requested, is processed under Legitimate Interest. This means that it is in the interests of both the data subject (yourself) and Resolver to process the data, i.e. so that your case can be raised and resolved. We have conducted a balancing test to ensure that Resolver’s interest do not outweigh those of the data subject.
All direct marketing communications will require your consent.
We keep your personal information in line with our data retention policy, and will only retain it for as long as is necessary for the purpose(s) for which we originally collected it.
In certain circumstances we have a statutory obligation to keep your personal information for a set period of time for example financial information (normally 6-7 years) for financial auditing purposes.
The cookies we use may last for a single visit to our site (they are deleted from your computer when you close your browser) or may remain on your computer until you delete them or until a defined period of time has passed.
Other websites: Our site may, from time to time, contain links to and from the websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
We only use your personal information for direct marketing purposes if we are allowed to do this by law or if we have your consent. If you have previously agreed to us using your personal information for direct marketing purposes, you may withdraw consent at any time by contacting firstname.lastname@example.org
Requests to access, change, or remove your information will be handled within 30 days.
Right to Rectify your information: If you believe that the information, we hold about you is incorrect then please write to us.
Right to Erase your information: If you do not want to hold your personal data any longer then please write to us.
Right to Restriction of Processing: If you believe that your personal data is inaccurate, or that is processing your personal data unlawfully and you do not want your personal data erased and you wish to restrict the processing of your personal data, then please write to us.
Right to Object: If you believe that there are no legitimate grounds for processing your data or that you no longer wish to receive marketing communications, then please write to us.
If you wish to complain write to email@example.com